Technical Writer and Web Developer experienced in developing and editing technological content for print and web, for internal and end-user audiences.
Thrives in start-up environments. Specializes in organization and delivery of customer-friendly documents and interactive delivery.
Facilitates productive working relationships with management, engineering personnel, and subordinates.
Defines processes and standards, and oversees complex projects. Skilled webmaster/web developer with expertise in multiple applications.
10+ years experience as multi-level technical writer, including online and hard-copy documents, online training, software and hardware. Created user guides, getting started guides, APIs & ADKs, knowledge bases, release notes, and videos. Established target market, documentation delivery systems and design/layout, and developed in-house websites for disseminating information. Familiar with Android Studio, Xcode, and other developer platforms.
Experienced in designing and implementing MadCap Flare projects for multiple mediums (such as onscreen or print) and outputs (such as HTML, PDF, or MS Word). Converting projects from MS Word or Adobe FrameMaker to MadCap Flare. Experienced in creating knowledge bases and context help.
Experienced in managing teams and projects in an Agile environment. Managed remote and local groups/teams. Orchestrated schedules and deliverables, and oversees team output using Rally and Jira.
My background as a former Pilot Officer for United Airlines, flight school owner, and instructor has served me well as a Technical Writer and Technical Publications Manager. Because of the technical aptitude required in becoming a pilot, I found that I was naturally curious and could easily master software and hardware tools, Web site creation and design, and writing for Developers. As a business owner, I could easily organize and manage writing teams, and oversee documentation delivery schedules.