Creating a Team

Teams (as used in the context of service agreements) are also known as groups, entities, departments, organizational units, and many other names. They are used to create operational level agreements within a service provider organization.

Before you can create or link an existing team, you must create a serviceA generally defined framework for actions or items that are provided to an end user. Specific actions, items, response times, and other details are not part of a service definition; those details are defined in service level packages, request offerings, and service level agreements. Instead, a service provides the basis for those detailed definitions. An example of a service is email. After a service is defined, end users do not see or request the service itself. Instead, they use the Service Catalog to view and submit request items, which are features that are based on the service and that you (as a service owner) define and make available to them. Multiple request offerings can be based on the same service.. See Creating a Service.

Log into the Service Desk Console as a service owner or administrator, then open the Services workspace.

From the Team tab, click New Team. A blank vendor form appears.

Enter your information into the fields.

Click Save.