Outage Log
The Outage Log captures information on a service outage and is part of the Availability Management process. Each time you have an outage, record it here. The Availability Report deducts this time from the availability.
Please note: as of HEAT version 2014.2.0, this feature is not fully functional.
Create an Outage Log
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1.
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From the Service or CI Service workspace, select the Outage Log tab. (See Creating a Service.) The list of logs come up, if any. |
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2.
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Click New Outage Log. A blank form comes up. |
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3.
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Enter information into the fields. |
--fields--
| Category |
Choose a category from the drop-down list, or type in a new category. |
| Started On |
The current time appears by default. Click the calendar to choose a different date and time. |
| End On |
The current time appears by default. Click the calendar to choose a different date and time. |
| Duration |
Optional. Enter the number of seconds you want to capture. |
Then click Save. The window closes.