Use > Service Levels > Creating a Service > Creating a Vendor

Creating a Vendor

You must create vendor records before you can create an underpinning contractAn Underpinning Contract is a Contract between an IT Service Provider and a Third Party. The Third Party provides goods or Services that support delivery of an IT Service to a Customer. The Underpinning Contract defines targets and responsibilities that the Service Provider will use to determine Service Level Targets and Packages.. SeeUnderpinning Contracts. A vendorA service provider who is outside of your organization. is a service provider outside of your organization.

1. Log into the Service Desk Console as a service owner or administrator, then open the Services workspace.
2. From the Vendor tab, click New Vendor. A blank vendor form appears.
3. Enter information into the fields.
4. Click Save.

You can now use and link the vendor.